Shipping policy
Q: Does the item come with free shipping?
A: Free Shipping on all products.
Note: Extra shipping costs may apply for remote locations.
Q: What countries do you ship to?
A: We support ships to the United States, Canada, Europe, Australia, Japan, South Korea, etc.
Q: How do I check the status of my package?
A: Get your tracking number from the order detail or your email from Transnovo.
- All Logistics Channels: Track Here
Q: How long does delivery usually take?
A: The product ships within 1-2 business days after purchase, with delivery taking around 7-15 business days. Delivery may take longer during the holiday season.
Q: How will my product be shipped?
A: We use express delivery services for quick and safe delivery.
Q: I ordered more than one item. Will they all be delivered at the same time?
A: We strive to deliver all items purchased on the same day together. Items purchased on different days may not be delivered together.
Q: Can I change my delivery address after the product has shipped?
A: Shipment information cannot be changed once the product is en route.
Q: What do I do if I receive a product that's different from what I ordered?
A: Email us immediately with your order ID and photos of the shipping label, SKU model number on the product box, and the product itself. Send all photos to support@transnovo-tech.com.
Q: I didn't receive all the products I ordered. What should I do?
A: Email us immediately with your order ID and photos of the shipping label, the SKU model number on the product box, and all products received. Send all photos to support@transnovo-tech.com.
Q：TARIFF
A: Customs duties and taxes incurred during transportation are borne by Transnovo
CONTACT AFTER-SALES SUPPORT
Company Name: Shenzhen Sodi Original Technology Co., Ltd.
Address: Room 2112, Building 8, Xinyi Lingyu R&D Center, No. 26, Honglang North 2nd Road, Area 69, Xingdong Community, Xin'an Street, Bao'an District, Shenzhen, Guangdong, China
Tel: +86 19166261902
Customer Service Email: support@transnovo-tech.com
Office Hours: Mon- Fri 9 AM - 5 PM (EST)