Shipment & Delivery
Free shipping on orders in the United States, European Union, Canada, and United Kingdom.
Processing Time
All orders will be processed within 1 business day (excluding weekends and holidays). You will receive another notification when your order has shipped.
Delivery Period
Once we receive your order, it will be processed within 1 business day. Shipping takes about 2-10 business days.
Note: Delivery may take longer during the holiday season.
Shipped Method
We use express delivery services to ensure quick and safe delivery or ship from Amazon.
Taxes/Duties
All products sold by Transnovo do not include duties and taxes. Only the amount of the product and shipping costs will be charged for your order.
Please be aware that there may be extra customs fees due to the policy of different countries. The additional charges such as customs clearance fees, local shipping charges, or admin charges would be borne by you.
Tracking Package
After the tracking number comes out, it usually takes a few days(within 2-3 business days) for the new information to be updated. Please wait patiently.
Due to the special nature of international transportation, the update of package information will be delayed. When the package leaves the shipping country, the detailed tracking information will generally be updated when it arrives at the destination country.
Most packages can be tracked on this website https://www.17track.net/en; If the information cannot be checked, please contact us at support@transnovo-tech.com.
Lost Package/Unusual Package
In the unfortunate event that an item is lost in transit, Transnovo will replace it at no cost to you, please contact our support team at: support@transnovo-tech.com.
Received Wrong Product
Email us immediately with your order ID and photos of the shipping label, the SKU model number on the product box, and the product itself. Send all photos to support@transnovo-tech.com.
Transnovo will not be responsible for delivery failures due to incorrect or incomplete addresses. And do not be supported to change the address once the package ships out. Please check your address when placing an order.
If you purchase multiple items in one order, Transnovo will ship them separately based on inventory and they may not arrive at the same time.
Shipping Delay
Due to customs processing timelines, the actual delivery time may vary depending on your local carrier. If you have any concerns about your order, please feel free to contact us at support@transnovo-tech.com.
CONTACT AFTER-SALES SUPPORT
Company Name: Shenzhen Yinuo Jiangxing TechnoLogy Co.,Ltd
Address: Room 408, 4th Floor, Building B, Dangnali, No. 47, Wuhe Avenue (South), Nankeng Community, Bantian Street, Longgang District, Shenzhen Guangdong, China
Tel: +86 18018750868
Customer Service Email: support@transnovo-tech.com
Office Hours: Mon- Fri 9 AM - 5 PM (EST)